Under conditions of parallel imports, smartphone prices will increase by at least 25 percent. In this case, the responsibility for warranty service will fall on the shoulders of sellers. Eldar Murtazin, a leading analyst at Mobile Research Group, told Evening Moscow about this.
It recently became known that retailers began importing devices into Russia through parallel imports. Svyaznoy was the first to report this, who, among other electronics, has already imported Apple and Samsung smartphones into the country. As the interlocutor of “VM” believes, the new market realities will lead to higher prices for electronics:
– The increase in the prices of most electronic products, including smartphones, is at least 25 percent (compared to prices before February 24, 2022, note “VM”). This is due to logistics, the irregularity of supplies and their financing, the general increase in distributor costs, in a word, parallel imports are somewhat expensive.
The import of smartphones via parallel import does not imply a relationship between the seller and the manufacturer. In other words, the importer buys goods from third parties. Because of this, he loses the seller’s warranty and is responsible for it.
– According to the law “On the protection of consumer rights”, the manufacturer or the seller of the products is responsible to you for warranty issues. In this case, only the seller of the merchandise, explains Murtazin.
Therefore, Russians who bought imported phones and other electronic devices through parallel imports will not be able to contact the official service. In fact, the brands that left the country have already deprived their Russian customers of the opportunity to officially “repair”. According to the expert, the new reality makes warranty service a fiction, since an unofficial service has less repair capacity than an official one.
It is also important to understand that smartphones imported through parallel import differ from those certified by Rostest (PCT) not only in the absence of a manufacturer’s warranty, but also in configuration. The latest fact that consumers can feel in practice. The fact is that some manufacturers customize their smartphones to work in a particular region. Because of this, devices not intended for Russia may perform slightly worse. First of all, we are talking about the deterioration of the quality of communication.
At the same time, problems with the activation of smartphones in our country should not arise, Murtazin believes:
– Yes, we have already brought some products that are carrier-based, that is, they are blocked by specific telecommunications operators, such as parallel imports. But this is the error of the importer, who does not understand what to bring. And as such, the trouble is not worth it.
In April, parallel imports into Russia were allowed – the import of certain product groups into the country without the consent of the manufacturer and the copyright holder. The list of parallel imports included products from brands that left the country: cars – Volkswagen, Skoda, BMW and others; electronics: Apple, Samsung, Sony, Dell; home appliances – Electrolux, Siemens, Dyson and others.
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